Building trust and confidence in autonomous coding with Solventum

By: Solventum

The health system

• Leading non-profit health system in the upper Midwest of the United States with locations in South Dakota, Minnesota, Iowa, Nebraska and North Dakota.
• As of 2025, it served over 43,000 inpatient stays, 1.2 million outpatient visits and 2 million clinic visits with over 300 care locations across a 5-state area.

Background and challenge

The health system faced increasing patient volumes and a need to optimize its coding operations without expanding its full-time employee (FTE) base. Coders were spending time on repetitive tasks rather than applying their expertise, especially for simpler cases like ancillary services. At the same time, the health system observed that payer reimbursement rates were not keeping pace with inflation and rising operational expenses, adding financial pressure to improve efficiency. The organization sought a solution that could streamline coding, reduce manual effort and maintain accuracy.

The solution: Autonomous coding with Solventum

The health system partnered with Solventum to implement Solventum Autonomous Coding in the outpatient facility space. Solventum Autonomous Coding employs leading class, expert-guided AI technology to read, process, code, and complete up-to-date, qualified visits or professional encounters, ready for the billing process without human intervention. The health system’s goal was to leverage technology to bridge the gap between growing volumes and limited staffing resources. The health system also aimed to improve coder workflow and satisfaction, ensuring that staff could focus on higher-value tasks. Importantly, the organization wanted to avoid outsourcing coding, preserving internal expertise and maintaining control over quality.