National Healthcare Group Purchasing Organization Transforming Healthcare Security Operations with AI Automation

The Challenge

The customer’s security team faced constant pressure to respond quickly and accurately to threats. Over time, the security operations center (SOC) became overwhelmed by alert volume, leading to analyst fatigue and inefficient, manual triage processes. Despite working with an outsourced managed detection and response (MDR) provider, the team struggled to distinguish real threats from false positives. Analysts were frequently pulled into after-hours investigations, and meeting response time expectations became increasingly difficult. After missed alerts and ongoing operational strain, leadership approved adding more personnel to the SOC. At the same time, the organization began reassessing whether this alone would solve the underlying problem.