Empowered or Overlooked? How Patients View the Digital Healthcare Experience
By Jill Brewer, HIMSS
This study dives into how patients perceive and interact with the digital tools, communication methods, and support systems offered by their healthcare providers. You’ll get insights into how patients evaluate the usability of the digital and educational tools available to them, their trust in tools and providers, and whether they feel truly heard and cared about—critical factors for any patient-centered care strategy.
A few things you’ll learn here:
- The usability and effectiveness of digital health tools—from patient portals to wearables—and how these impact the patients’ ability to manage their health
- What drives patient trust and how healthcare organizations can strengthen relationships by listening and responding to patient needs
- How and where patients want to share feedback—and what they wish providers would ask about
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