Patient Trust in AI-Driven Care: Preferences, Acceptance, and Transparency

By Nicole Ramage

As AI becomes more visible across healthcare experiences, organizations face important questions about how patients perceive its use in care delivery, communication, and decision-making. This study explores patients' awareness of healthcare AI, their comfort with different AI-enabled applications, and the factors that influence trust, acceptance, and engagement. It also examines how attitudes vary across patient populations and global regions, providing healthcare organizations with insight into the expectations that may shape AI implementation, communication, governance, and adoption strategies.

A few things you'll learn here:

  • Where patients are most—and least—comfortable with AI involvement in healthcare
  • What matters most when building trust in AI-enabled care experiences
  • How patient expectations for transparency and oversight are shaping perceptions of healthcare AI
  • How awareness, comfort, and concerns vary across patient populations and regions

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